Terms of service
1. Overview
LINNEA HOME is operated by ALDERSTEEL LTD ("Company", "we", "us", "our"), a company registered in England and Wales (Company No. 17243968). LINNEA HOME's trading address is 32 Harston Walk, London E3 3FE, UK. We offer this website, including all information, tools, and services available from this site, to you, the user, conditioned on your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service, including any additional terms and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, customers, and contributors of content.
Please read these Terms carefully before using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of our services.
Any new features or tools added to the store are also subject to these Terms. You can review the current version at any time on this page. We may update these Terms by posting changes to our website, and it is your responsibility to check this page periodically. Your continued use of the site after changes are posted constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
2. Online store terms
By agreeing to these Terms, you confirm that you are at least 18 years old, or that you have your parent or guardian's consent to use this site.
You may not use our products for any unlawful purpose, and you must not, in your use of the Service, violate any laws applicable in your jurisdiction, including intellectual property laws.
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach of any of these Terms will result in immediate termination of your access to our Services.
3. General conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Payment information is always encrypted during transfer, and we do not store your card details ourselves; this is handled by Shopify Payments.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written permission.
4. Accuracy, completeness, and timeliness of information
We are not responsible if information on this site is not accurate, complete, or current. Material on this site is provided for general information only and should not be relied on as the sole basis for a decision without consulting further, more accurate, or more current sources. Any reliance on the material on this site is at your own risk.
This site may contain historical information, which is provided for reference only. We reserve the right to modify the contents of this site at any time, but have no obligation to update information. You agree it is your responsibility to monitor changes.
5. Modifications to the service and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service, or any part of it, without notice.
We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
6. Products and services
Certain products may be available exclusively online and may have limited quantities. Returns and exchanges are subject to our Refund Policy.
We make every effort to display product colours and images as accurately as possible, but we cannot guarantee that your screen's display of any colour will be exact.
We reserve the right, though we are not obligated, to limit sales of our products to any person, geographic region, or jurisdiction, and to limit quantities of any product we offer. Product descriptions and pricing are subject to change at any time without notice, at our discretion.
7. Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, household, or order, including orders placed using the same account, payment method, or billing or delivery address.
If we make a change to or cancel an order, we may attempt to notify you using the email address or phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information, and to promptly update it, including your email address and payment details, so we can complete your transactions and contact you as needed. For more detail, see our Refund Policy.
8. Optional tools
We may give you access to third-party tools that we neither monitor nor control. You acknowledge that such tools are provided "as is" and "as available", without warranties of any kind, and we have no liability arising from your use of them. Any use of optional third-party tools is at your own risk, and you should review the third party's own terms before using them.
9. Third-party links
Certain content and services on our site may include materials from third parties, and links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating third-party content and do not warrant or accept liability for any third-party materials, products, or services. Please review the policies of any third-party site carefully before engaging in a transaction with them.
10. User comments, feedback, and other submissions
If you send us creative ideas, suggestions, or other materials ("comments"), whether requested or not, you agree that we may use, edit, publish, and distribute them without restriction or compensation to you.
You agree that your comments will not violate the rights of any third party, and will not be unlawful, abusive, or contain viruses or malware. You are solely responsible for the accuracy of anything you submit, and we are not liable for comments posted by you or any third party.
11. Personal information
The personal information you provide through our store is governed by our Privacy Policy.
12. Errors, inaccuracies, and omissions
Our site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, delivery times, or availability. We reserve the right to correct these, and to change, update, or cancel orders, at any time without prior notice, including after an order has been submitted.
13. Prohibited uses
In addition to other restrictions in these Terms, you are prohibited from using the site or its content:
- for any unlawful purpose
- to violate any applicable regulations, rules, or laws
- to infringe our intellectual property rights or the rights of others
- to harass, abuse, or discriminate against others
- to submit false or misleading information
- to upload or transmit viruses or malicious code
- to collect or track the personal data of others
- to spam, phish, or scrape the site
- to interfere with or circumvent the security features of the Service
We may terminate your use of the Service if you violate any of these prohibited uses.
14. Intellectual property
All content on this website, including text, product descriptions, photography, logos, and design, is owned by or licensed to ALDERSTEEL LTD and protected by copyright. You may not reproduce, distribute, or use any content without our prior written permission.
15. Disclaimer of warranties; limitation of liability
We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free, and we do not warrant that results from the Service will be accurate or reliable.
Your use of the Service is at your own risk. The Service and all products delivered through it are provided "as is" and "as available", without warranties of any kind, to the fullest extent permitted by law.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under UK law. Subject to that, we are not liable for any indirect or consequential loss arising from your use of this website or the products purchased through it.
16. Indemnification
You agree to indemnify and hold harmless ALDERSTEEL LTD and our officers, directors, agents, and employees from any claim or demand, including reasonable legal fees, made by any third party due to your breach of these Terms or your violation of any law or third-party right.
17. Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will still be enforced to the fullest extent permitted by law, and the unenforceable part will be considered severed, without affecting the validity of the remaining provisions.
18. Termination
These Terms remain in effect unless terminated by you or us. You may stop using our Services at any time. We may also suspend or terminate your access if we reasonably believe you have failed to comply with any part of these Terms. Obligations that arose before termination will continue to apply afterwards.
19. Entire agreement
These Terms, together with any policies posted on this site, form the entire agreement between you and us regarding your use of the Service, and supersede any prior agreements or communications between us.
20. Governing law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected.
21. Changes to these terms
We may update these Terms from time to time by posting changes to this page. Your continued use of the site after changes are posted constitutes acceptance of those changes.
22. Contact us
Customer support: Mon to Fri, 9am to 5pm GMT
Trade name: LINNEA HOME
Address: 32 Harston Walk, London E3 3FE, UK
Email: support@linneahome.co.uk
Phone: +44 (0)20 3488 5560
Company name: ALDERSTEEL LTD (Company No. 17243968)
You can also reach us via our contact page.